Thumbs Up Marketing Privacy Policy
In compliance with General Data Protection Regulation (GDPR), this Privacy policy was updated on 01 June 2018. Thumbs Up Marketing take data privacy and protection seriously and accept responsibility as the data controller of any data collected, help or transferred by us.

Personal Information. This Privacy Policy applies to the personal data of users that is collected or used by Thumbs Up Marketing, part of CSat Consultancy Ltd. When you visit our website, you are agreeing to our rules and policies regarding your data and you consent to us collecting, processing, using and storing your Personal Information, as described below.

Changes to this Privacy Policy. Thumbs Up Marketing may modify this Privacy Policy, from time to time to reflect changes in or requirements of the law or modifications.

What Personal Information Do We Collect?
1.             Information you give us. When you complete an enquiry form we keep the basic information you give us:  your name, email address, telephone number and business name. We may also store information about the Services you purchase, date of purchase, and information relating to any support issue.
2.             Automatic Information. We may collect information about the device you access the website from, such as the IP address or other unique device identifiers. If you access this website from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.

The use of cookies:
Thumbs Up Marketing uses "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our website. Cookies are files sent to your browser and stored on your computer. Thumbs Up Marketing uses cookies to gather general information about your visits to our website, the configuration of your computer and your computer’s interaction with the website, and stores this information in log files. Thumbs Up Marketing uses this information to understand traffic and downloads on our website, enabling us to improve the website, provide the best online experience possible, and improve our customer service.
We use the following types of cookies on our site:

i.Performance cookies - These cookies collect information about how you use the website. These cookies don’t collect information that identifies you and are only used to improve how the website works.
ii.Advertising cookies - These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed on the website by advertisers and advertising networks, with our permission. They remember that you have visited the site and this information is shared with other organizations such as advertisers. Thumbs Up Marketing uses analytics data and the DoubleClick cookies for advertising purposes. You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Policy for Advertising based on Interests and Location.

You may disable cookies by changing the settings on your browser. Check the help menu in your browser for further information. Unless you have adjusted your browser setting so that it will refuse cookies, our system will place cookies when you log on to our website.
Personal Information regarding children.

Thumbs Up Marketing always gains consent for the use of such cookies.

Thumbs Up Marketing does not intentionally gather any Personal Information about individuals who are under the age of eighteen (18). If you are under eighteen (18) years of age or otherwise lack the capacity to enter into a business contract do not give us your personal details using the online form. If Thumbs Up Marketing becomes aware that it has collected Personal Information from someone under the age of majority, such information will be deleted immediately.

Thumbs Up Marketing also uses Google Tag Manager and Google Analytics for the purposes of remarketing and in these instances accepts that it is the Data controller. Therefore, consent is always sought.

Facebook Ads and Facebook Pixel
Thumbs Up Marketing also uses retargeting technologies on other platforms including Facebook, with Facebook Pixel. We use it to track and measure conversions of Facebook adverts. We accept that when using Facebook advertising we act as the data controller alongside Facebook. Again, on these occasions, consent is always requested.

How We Use Your Personal Information
By completing the enquiry form, you are allowing us to make contact with yourself with the view to beginning two-way communication. To do so, we may use your Personal Information to contact you through desktop alerts, SMS/Text messaging, email software Mailchimp and live chat. We use your Personal Information to provide you with useful information. We also may time to time contact you with information on our products and services.

If you wish to change the way we use your data, please email [email protected]
Please be aware that if you choose not to provide us with certain Personal Information, we may not be able to make Services available to you.

How We Disclose Your Personal Information
We don’t sell, swap or share any Personal Information with unaffiliated third parties, except as provided in this Privacy Policy. We may share your information in the following circumstances:
Third Party Service Providers.
We engage third parties to provide specific services on our behalf. They will have access to your data to the extent needed to perform their functions, but may not use it for other purposes. We require all third parties to process your data in accordance with this Privacy Policy and as permitted by applicable data protection laws. You will be made aware if we should need to share your data with a third-party source.

How We Communicate With You
Thumbs Up Marketing may, from time to time, send you emails, desktop alerts or other communications, for the following reasons:
·         To initiate contact following your enquiry
·         To communicate with your regarding your desire to work with Thumbs Up Marketing
·         To make you aware of new products / services
·         To requests for feedback on the Services.
·         To provide you with useful information relating to our field of expertise.
If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you can do so by emailing i [email protected]

How We Protect Your Data
Online payment. We do not currently provide online payment options.
Your Data Protection Rights
Access Requests. You have the right to request a copy of the Personal Information we hold about you. Thumbs Up Marketing will take commercially reasonable steps to provide you with such access and to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
We store your data for the shortest time reasonably possible before reviwing it. We aim to review the small amount of data we do hold every 12 months. We only retain data over 24 months where there is alegitimate interest. You can request for your data to be removed completely at any time, but doing so may impoact your communictaion experience with us.

Third Party Links and Services
Thumbs Up Marketing may provide links to other third party websites as a convenience to you. Please exercise care when visiting any Third Party Websites. The Third Party Websites have separate and independent privacy policies, notices and terms of use which govern your use of such websites and their use of any information they collect, we recommend you read these policies carefully. Thumbs Up Marketing disclaims all liability for Personal Information you provide to any Third Party Websites.

Dispute Resolution
Any questions or concerns regarding the use or disclosure of Personal Information should be directed to Thumbs Up Marketing at the address given.

Thumbs Up Marketing Contact Information
If you have any questions or comments, please contact us at [email protected] or at the address listed below:
27 Woodland Terrace, Darlington, DL3 9NT
Effective from 19th February 2018.